terms & conditions | help with item availability, returns policy and cancelling orders

Terms & Conditions

item availability

bespoke boutique will endeavour to keep the website as up to date as possible and make sure all items are in stock. However we cannot guarantee that items shown are still available. if an order is received and the item is no longer in stock you will be informed of this within 24 hours of the order being placed with the option to cancel the order or have an alternative item.

returns policy

cancelling your order
the united kingdom's distance selling regulations give you the right to cancel your order for any item purchased from bespokeboutique.com, for a full refund. this does not apply to items that cannot be returned for hygiene reasons. you must inform bespokeboutique.com via email or in writing within 7 days clearly stating your order number.

return an item
if you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 14 days of receipt. after satisfactory inspection of your return we will issue a refund for the goods on receipt. refund timescales may vary so please allow up to 30 working days for the refund to appear on your credit card or bank statement. some products are non-returnable for hygiene reasons. bespokeboutique.com is not liable for the cost of returning items. to return an item please email info@bespokeboutique.com to request a returns form stating your intention. you will receive a reply within 24 hours with the returns form attached. please complete and send along with the item and enclose your original receipt and return to:

bespoke boutique
18b lower goat lane
norwich
nr2 1el
uk

exhange an item

please follow the 'Return an Item' procedure for the return of the item you would like to exchange. you can purchase the new item at any time as a seperate transaction.

please note:
the item is your responsibility until it reaches us. for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. bespokeboutique.com is not liable for the cost or loss and damage of returning items.

faulty item
if the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. we will then advise on how to proceed with the return. you have 30 days from receipt of the faulty item to return it to us.

please enclose your receipt with the item and return to:

bespoke boutique
18b lower goat lane
norwich
nr2 1el
uk

if you receive an incorrect item.
if you suspect that the item you received is not what you have ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

this returns policy does not affect your statutory rights. your rights are protected under e.u. distance selling directive (which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm)

help to ensure the quality of our products.

*note: when trying on items of clothing do not remove labels. please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. we will be unable to accept the return of any item where there is evidence that these instructions have not been followed. the item must be returned in its original packaging with any enclosed documentation. jewellery care guidelines: avoid contact with perfume, deodorant, hairspray or water. avoid scratching your jewellery by storing in a non-abrasive box or pouch. handle with care and do not apply any unnecessary force.

payment methods

we accept the following payment methods: visa, visa electron, mastercard, american express, solo, switch, delta.

postage & shipping

royal mail - recorded delivery
with proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. most First Class Recorded items arrive within 3-4 working days.

features and benefits
take advantage of royal mail's recorded Signed for service and benefit from a range of great features.

• peace of mind with proof of postage
• use online tracking to check if your item has been delivered
• a signature is obtained upon delivery
• next working day delivery for most first class recorded items

orders placed after 3pm will be not be shipped until the next day.

royal mail - international signed for
take advantage of the global reach and reassurance that royal mail international signed for service offers. with international signed for a signature will be taken for your item on delivery at its destination. delivery to just about anywhere in the world. orders placed after 3pm will be not be shipped until the next day.

security

bespoke boutique does not store credit card numbers in it's database. in order to take your payment we will transfer you to our credit card processing service provided by protx.

privacy policy

all the information that is provided to bespoke boutique is strictly confidential. bespoke boutique acknowledges that it is bound by the data protection act 1998 and that it will not disclose your details to any third party without your express written consent. as a matter of good practice we do not share your information or sell it on to any third party.

Vat registration number: 892 4828 78